SMS Online Enquiry Feature

Wed 29 Jan 2020

As eCentral constantly innovates as Marketing Managers, we have found another feature to add to our client's digital engagement strategy when it comes to online enquiries.

Our clients have given us feedback in regards to email enquiries through their website form. They have said that it is frequently a dead-end and that it is difficult to contact the customer or impossible, as they only wish to have an email response in the first instance. So...we have listened and acted to ensure our clients have all the necessary tools to engage their business prospects.

As we know, personal contact by phone is by far the more effective and personalised way to contact a prospective customer.  To assist the likelihood that a prospective customer will pick up the phone, our enquiry process not only sends an email thank you, it also sends an SMS text message.

Text messages are immediately more personal and we ensure that the friendly message will be well received, plus it includes the number the prospective customer can expect a call from.  At eCentral we continue to explore and innovate features for our client's business.

If you would like Marketing Managers that listen to your business needs and then action, then call eCentral on 0407 15 13 11. We work with you!